Policies
Please scroll down for Warranty / Return / Refund / Privacy Policies
Delivery Method/Timing
When you place an order in our online store we make every effort to ship within 2-3 business days of receiving payment for said order.
We usually ship our products via Fed Ex and when possible will provide tracking information upon request.
We usually ship our products via Fed Ex and when possible will provide tracking information upon request.
Warranty / Return / Refund Policy
The G-TEC Inc/Turbo Tank Products Limited Warranty states parts of the Turbo Tank Products to be free from factory defects in materials and workmanship for a period of 90 days (3 months from the date of purchase) providing:
Filters are covered by manufacturers applied warranty. All electronic components are warranted for 90 days from date of purchase. Some items or components, which are supplied by other venders for use on the Turbo Tank Products are warranted by those venders and their warranty will apply. Tanks have a life‐time warranty.
If any part(s) shall need repair or replacement under the terms of this warranty, the manufacturer shall repair or replace said part(s) in the manner here stated.
Return Procedure
Upon discovery of a defective part(s), the equipment owner shall immediately notify G-TEC Inc/Turbo Tank Products and then the equipment owner shall return said part(s) thereto at owner’s expense as instructed by the manufacturer. When determined that said part(s) is guaranteed pursuant hereto, Turbo Tank Products shall repair or replace said part(s) and return it to the equipment owner free of charge.
Nothing contained herein shall create a warranty for customer’s items used in conjunction with Turbo Tank Products or for said equipment. Further, this warranty shall not extend to any normal wear or usage of the equipment, or if the equipment has been improperly installed.
This warranty is in lieu of any other warranty, either expressed or implied. Neither G‐TEC nor Turbo Tank Products is liable for any damage which may be caused by said equipment or by operator, nor will G‐TEC or Turbo Tank Products be held liable for any down time, labor expense, damage to equipment, personal property or replacement costs of any kind caused by said equipment or by its operator.
Safe Operation Procedure
The safe operation is the sole responsibility of the owner/operator. The owner of the Turbo Tank Products equipment grants permission of its operation to the owner’s selected operator. It is the owner/operator’s sole responsibility to maintain said products in a safe operational condition and to train the operator in the safe operation of said equipment. Turbo Tank Products and G‐TEC recommend use of protection when operating the Turbo Tank Products equipment due to high temperature of tank and contents.
The safe operation of all said equipment is beyond the control of Turbo Tank Products and G‐TEC and therefore neither Turbo Tank Products nor G‐TEC can assume responsibility for the safety of the operator or bystanders while said equipment is in operation. However, we have made every possible attempt to insure the safety of the operator. For your own safety do not override, disconnect, or bypass the built‐in safety switches, power cut‐off, or guards.
- Warranty registration has been completed and returned to G‐TEC within 10 days of receipt of product.
- Reasonable and normal usage and operation of said equipment is within appropriate standards and procedures.
Filters are covered by manufacturers applied warranty. All electronic components are warranted for 90 days from date of purchase. Some items or components, which are supplied by other venders for use on the Turbo Tank Products are warranted by those venders and their warranty will apply. Tanks have a life‐time warranty.
If any part(s) shall need repair or replacement under the terms of this warranty, the manufacturer shall repair or replace said part(s) in the manner here stated.
Return Procedure
Upon discovery of a defective part(s), the equipment owner shall immediately notify G-TEC Inc/Turbo Tank Products and then the equipment owner shall return said part(s) thereto at owner’s expense as instructed by the manufacturer. When determined that said part(s) is guaranteed pursuant hereto, Turbo Tank Products shall repair or replace said part(s) and return it to the equipment owner free of charge.
Nothing contained herein shall create a warranty for customer’s items used in conjunction with Turbo Tank Products or for said equipment. Further, this warranty shall not extend to any normal wear or usage of the equipment, or if the equipment has been improperly installed.
This warranty is in lieu of any other warranty, either expressed or implied. Neither G‐TEC nor Turbo Tank Products is liable for any damage which may be caused by said equipment or by operator, nor will G‐TEC or Turbo Tank Products be held liable for any down time, labor expense, damage to equipment, personal property or replacement costs of any kind caused by said equipment or by its operator.
Safe Operation Procedure
The safe operation is the sole responsibility of the owner/operator. The owner of the Turbo Tank Products equipment grants permission of its operation to the owner’s selected operator. It is the owner/operator’s sole responsibility to maintain said products in a safe operational condition and to train the operator in the safe operation of said equipment. Turbo Tank Products and G‐TEC recommend use of protection when operating the Turbo Tank Products equipment due to high temperature of tank and contents.
The safe operation of all said equipment is beyond the control of Turbo Tank Products and G‐TEC and therefore neither Turbo Tank Products nor G‐TEC can assume responsibility for the safety of the operator or bystanders while said equipment is in operation. However, we have made every possible attempt to insure the safety of the operator. For your own safety do not override, disconnect, or bypass the built‐in safety switches, power cut‐off, or guards.
Privacy Policy
This privacy policy sets out how G-TEC Inc. uses and protects any information that you give G-TEC Inc. when you use this website.
G-TEC Inc. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
G-TEC Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
G-TEC Inc. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
G-TEC Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.